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Helpdesk

new work order

Technology Procedures

Technology End of Year Procedures

You will receive a plastic zip lock bag.

  1. Write your name, room number, and computer number on bag with black sharpie pen.
  2. Unhook all cables from computer and phone.
  3. Wrap cables up and place all cables in bag.
  4. Place all remotes in your room in bag.
  5. Place Smart board pens and eraser from pen tray in bag.
  6. Place zip lock bag on top of your computer tower.


Computer cables include:
Power cord (Both monitor and computer)
VGA/DVI cable
USB cables
Network cables
SMART board cables
Phone cables:
Power supply
Network cable
Remotes:
Projector remotes
TV remotes
VCR or DVD remotes
SMART board:
Pens & erasers
Any cables


Examples:

VGA Cable
SMART Board Cable
Power Cable
USB Cable


Phone Power Supply


Network Cable



Technology end of year procedures!

Computer Number:

Computer numbers have been tagged on the front and back of computers. Example: RSHS123

If you have more than one computer in your room:

Please use one bag for up to two computers. If you have more than two computers in your room then your building tech can accommodate you with more than one bag. You must write the corresponding computer numbers on the bag(s) with a black sharpie pen.

Special Software:

If you have additional software added to your machine and need it replaced please make a note of it and place in the cable bag.

SMART Boards:

Place pens and eraser from your SMART board pen tray in the plastic bag.

MOBIs:

Charge Mobis completely in charger and then place Mobis in original boxes. Write your name and room number on each Mobi box.

CPS:

Place all CPS clickers and CPS receiver in the black CPS bag and return the bag to the Library or the appropriate department responsible for the CPS equipment.

Moving to a new classroom next year:

If you are moving classrooms please make a note of which classroom you will be in next year and place note in bag.

Laptops with docking stations:

You may take your laptop with you during the summer, however please leave your docking station and related cables in the room you currently reside in.

Reminder for teacher with laptops: Do not forget your scheduled time to have your laptop rebuilt in July & August!!! You will receive an email reminder a week prior to your scheduled time.

Remove files from computer:

Every year we clean and rebuild every computer.  Files on your desktop or the C: or D: drive which you need to keep must be copied to a safe location.

Warning: Anything left on the computer’s hard drive will be lost once we rebuild your computer. We will start rebuilding computers June 1st.

Removing files on H and S drives:

Please remove any files you will not need for next year and back up anything you want saved.  Files on the H: drive will not be touched.  Files under CLASSES and STAFF folders on S: drive will be archived and then removed. Please email Chris Dillon cdillon@wolves.k12.mo.us if you need to save specific files on the S: drive.

Assistance:

If you need any help please contact your building tech and they will assist you.

High School: Eric Davis

Middle School: Glenda Coyle

Intermediate School: Lee Ann Chastain

Elementary School: Dawn Teaster

Primary School: Christy Hubbard

Gibson Tech Center: Jock Thompson

Friday Tech Tidbits by Janna Elfrink

(Two) Web 2.0 Tools
1. PhotoPeach
photopeach.com
PhotoPeach is an alternative for online storytelling.  In four easy steps you can upload pictures, arrange them, add music and titles, and create a story for the classroom, friends, or family.

2. JeopardyLabs jeopardylabs.com
JeoparyLabs is a way to create or search for Jeopardy templates to use it in the classroom.  JeopardyLabs is not PowerPoint.  The labs are easy to create and use for test review, or you can search the labs that others have created and shared.

Atomic Learning
atomiclearning.com
Custom Content
Remember that we can upload a file, pdf, or video to the Custom Content portion of Atomic Learning.  You may want to make a video available to students or parents.  Students and parents can log into AL and access the video any time.  Teachers may have instructional videos or other materials that they’d like to share with fellow teachers. Uploading these to AL will allow easy access any time, anywhere.
Just send me the file, pdf, or video link and I can upload these to our Custom Content.  Custom Content is placed directly into the Tutorials applications, or can be accessed from the My Training tab.

Friday Tech Tidbits by Janna Elfrink

1. FlipShare Software
Flip cameras come with their own built-in software called FlipShare.  This software is now on all of the computers so that anyone can create a movie using FlipShare. The movies are easy to create and there are numerous tutorials on the web to assist you.
Go to Start>Programs>Accessories>Entertainment>FlipShare

2. Missing Features When You Log In?
If your H Drive or other feature is not functioning properly, such as SIS, the first thing you should do is to log out and log back in.  If this does not fix the issue, ask your neighbor if they are having the same problems.  This may determine if it is a network issue that we need to take care of.  Changes are that, if it is a network problem, the technology department is already aware and working to fix the problem.  You should contact your building tech person if your troubleshooting does not get you up and running.

Friday Tech Tidbits by Janna Elfrink

1. Trouble Opening PDF files
Occasionally you may get an error or ‘Stopped’ message when trying to open a PDF file.  When this happens, hold down the Shift key and click on the Refresh icon.  This will open your PDF.
2. Smart Notebook
Many teachers use Smart Notebook and Smart Notebook lessons that have already been created.  According to Smart Technologies, we are not legally able to use Smart Notebook on stand alone computers unless those computers are located in a room where there are already Smart products, such as a Smart Board.  In the future you will not have the option to use Smart Notebook files, so here are some suggestions for alternatives.

  • express.smarttech.com Open to everyone- With SMART Notebook Express, anyone, anywhere can open and interact with SMART Notebook software files. There’s no charge, no software to download and no log in required. All you need is Internet access. This is a BETA site.
  • https://www.eicommunity.com/Page/search-resources.aspx Find (Mobi) Workspace Lessons and Galleries, ExamView® Tests, images, Microsoft Word documents, PowerPoint® presentations, and more.  You have to register and create a free account to access this site.

Friday Tech Tidbits by Janna Elfrink

Report Spam:
A large percentage of all junk mail you get is because you gave your email address to somebody, somehow, somewhere.
You should ‘Report Spam’ when you receive junk mail in your school inbox.  This type of email does not ask for any personal information.  You should not open spam mail just to be on the safe side.  Select the spam email and click on Report Spam.  Go to http://www.ftc.gov/spam/ for more information.

Report Phishing:

Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. (Wikipedia) Links or attachments to this type of email should never be opened.  When you open the phishing email you should go to the drop down arrow to ‘report phishing’ (located next to the Reply button). For more information on phishing, go to http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.shtm.

Friday Tech Tidbits by Janna Elfrink

  1. Viewing Student Home Folders:
    To view student Home folders and files, go to www.wolves.k12.mo.us/view-student-homes. You will be asked to type in your username/password.  Teachers may need to view student work for review, grading or to give feedback and many teachers find this useful when viewing student work off campus.
  1. Accessing websites on student computers:
    Teachers and students have different permissions, so some sites that you can view on your computer may be blocked for students.  If you plan your lesson far enough in advance, we may be able to unblock a site that you want to use with students.  Sites are blocked for students for different reasons. If you feel that a site you are trying to use for instructional and educational purposes should be unblocked, then copy the link and email it to Chris Dillon, cdillon@wolves.k12.mo.us.

New Wolves Help Desk coming in October!

We are switching to a new Help Desk to replace the old antiquated Work Order System. Look for information coming soon from your building tech.